Placing an order

To purchase an item select your choice of size, colour or scent if needed and click the “ADD TO CART” button.

To remove an item, go the the “shopping cart” page, by clicking on the bag icon and select “view cart”. Click the “Remove” icon (X) to the left of the item. Your shopping cart will automatically recalculate so you can see your new total.


Check Out

As you check out, you’ll see the total price, including applicable duties, taxes, shipping and handling fees, in Euros or DKK before you place your order.


Customs Duties and Sales Taxes

For customers in Europe a sales tax of 25 % is included in the price and will be visible at check out.  

For customers outside Europe the sales tax is excluded but customs duties might be applied when the package enters your country. You are responsible for paying the fee and knowing your countries rules.  


Order Confirmation Email

After you have successfully placed your order, you will receive a confirmation email with your order details. This email is your receipt and can be printed for your records.

The order confirmation email includes:

  1. Your order number (the same number that appears on the order confirmation page)
  2. Details of the products and corresponding prices
  3. Order summary including applicable credits and discounts
  4. Your Shipping and Billing information


Canceling an order

Please let us know if you want to cancel an order at least 12 hours after placing the order/or receiving an order confirmation. Late cancellations might result in a fee, since all items are made on order a late cancellation can be costly.


Shipping methods and pricing 

We ship internationally. The shipping prices and methods will depend on the order size and destination. 

We do not currently ship to the UK from our webshop, check out our Etsy Shop instead.


Shipping to Denmark starts at 45 dkk and will be shipped with tracking.

Home delivery and parcel shop pick up is available through Post Nord or GLS. 



We ship to most countries with GLS or PostNord Home or Parcel shop deliveries, prices vary by destination or as a letter starting at €8. You can calculate your shipping price before check out in the shopping cart, by filling out your information under Calculate Shipping



Shipping to the rest of the world will start at €8 for smaller items and orders, they will be shipped as a letter without tracking.

Bigger orders will be shipped with tracking upon request, and will require a signature upon receiving the order. Therefore we cannot ship with tracking to P.O Boxes. If you would like to waive the signature requirement on your orders, please contact us before placing your order. If you elect to waive a signature, we cannot refund or replace your order if it does not arrive.

Your exact shipping price will be calcutaled at cheack out, the cost is determined by weight.

Track and trace is available but due to its high cost it is not the standart option, please contact us before placing an order if it is wanted. Most large orders will be shipped with track and trace automatically.    

Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.


Processing time

Since all orders is made to order a production time of 3-10 days is expected, see more under each product. Shipping time will depend on the destination.

Denmark 2-5 business days 

Europe 3-10 business days 

Internationally 6-15 business days + Customs processing time  



Shipping eco-friendly is at the core of our commitment. We carefully select packaging materials to minimize our environmental footprint. Our smaller less fragile items are shipped in paper bubble mailers sourced from responsible providers. More delicate items are shipped in cardboard boxes with extra padding.

Regardless of the packaging type, we prioritize sustainability by using recycled or recyclable materials whenever possible. Larger orders are packaged thoughtfully, taking into account their size and nature. Our aim is to reduce any negative impact on the environment while ensuring your products reach you safely.

Please reuse or dispose properly of the packaging you receive.


Return policy

Under the EU rules you have the right to return your purchases, within 14 days of receiving the order, for a full refund. You can do so for any reason – even if you simply changed your mind. Please note that the buyer are responsible for the return shipping costs. Item must be returned in its original condition and packaging.

If you wish to return an item contact us on mail: within 14 days of receiving your purchase. Items can be tried on (only applies to clothing items) but not used, the buyer is responsible for any loss in value.

Return items must be shipped to:

Undecided Copenhagen

Marbækvej 15A

4050 Skibby


Christmas/Holiday Season extended returns

Any orders place between the 1th of November and the 22th of December have an extended return period, so you can purchase your gifts in advance without worry. Orders place between the 1/11-24/12 can be returned or exchanged until the 15th of January. Same rules apply as our return policy mentioned above.


Faulty items

Under EU rules you always have the right to a minimum 2-year guarantee at no cost.

If you received a wrong or fault item contact us immediately on mail:, but this must happen at least 2 months after receiving the item.

If any problems occurs after the product have been used it is your responsibility to prove that the fault is ours. We recommend following the items care label to give it a long life. Natural wear of our clothing and other textile items are not covered under the 2-year guarantee.

Payment methods

Payment Options

Pay safely online with multiple payment options.

At the moment it is possible to pay with credit card trough Stripe (including Google Pay and Apple Pay) or PayPal Checkout, which allows you to conveniently checkout directly with PayPal safely and securely. You do not need a PayPal account to use this payment option.  

Learn more about payment through PayPal at

Learn more about payment with Stripe at

Learn more about Google Pay

Learn more about Apple Pay

Your credit card information is not saved by Undecided Copenhagen.

We do not accept checks, cash or other payments unless otherwise stated. 


Other payment gateways may be added in the furture, please let us know if you have any requests. 

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